This programme provides participants with a clear understanding of the ISO 9001 Quality Management System (QMS) requirements and its role in improving organisational performance and customer satisfaction. Participants will learn the structure, key clauses, and process-based approach of ISO 9001, including risk-based thinking and continual improvement.
The programme also equips participants with practical skills to conduct effective internal audits, covering audit planning, evidence collection, reporting non-conformities, and follow-up actions to ensure QMS effectiveness and compliance.
This three-day programme combines ISO 9001 awareness and internal audit training with the use of AI tools to enhance quality management and audit efficiency. Participants will understand ISO 9001 requirements while learning how AI supports document control, data analysis, and audit planning.
The programme demonstrates how AI can assist in identifying process gaps, analysing trends, and generating audit reports, enabling organisations to strengthen QMS performance and decision-making.
This programme focuses on the integration of climate change considerations within the ISO 9001 Quality Management System, in line with recent ISO guidance. Participants will understand how climate-related risks and opportunities can impact organisational processes, products, and services.
The programme helps organisations align quality objectives with sustainability and climate resilience by embedding climate considerations into risk management, planning, and continual improvement activities.
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